ADHERENCE TO CODE OF PRACTICE
Whether you are a buyer, seller, tenant, or landlord, you can rest assured you will receive top-quality customer service. That’s because we adhere to strict codes of practice. Moreover, we are members of the required governing bodies tasked with maintaining standards within the industry.
The Property Ombudsman (TPO)
The Property Ombudsman (TPO) was established over 25 years ago. Its function is to provide property consumers and agents with an alternative dispute-resolving solution. It provides a free, independent, and impartial service for resolving disputes.
UK Association of Letting Agents
UK Association of Letting Agents(UKALA) helps letting agents develop and provide a quality service. They provide assistance and guidance on business development, client money protection, accreditation, training, dispute resolution, marketing support, and more.
Property Redress Scheme (PRS)
We are legally bound to provide an authorised redress scheme as a letting agent. Being part of such a scheme gives our customers peace of mind when handling their complaints. The PRS ensures a third party will impartially handle your complaints.
Information Commissioner’s Office (ICO)
Information Commissioner’s Office (ICO) is the UK’s independent authority for upholding rights regarding information. It acts in the public’s interest, promoting transparency within public bodies and organisations and individual data privacy protection.
Tenancy Deposit Protection Scheme (DPS)
Tenancy Deposit Protection Scheme (DPS) is a government-backed scheme designed to protect tenants’ deposits. It ensures that tenants get their deposit returned if they have abided by their tenancy agreement, paid their rent and bills, and not damaged the property. Deposits must be placed with such schemes within 30 days of receipt.
